Refund Policy

MyHub 360 offers a 14-day 100% money-back guarantee with no questions asked to let users fully evaluate the app.

Getting a refund during the 14-day period

At any time during the 14 days, a potential customer can cancel their account and will be refunded in full. During this period, we encourage users to contact our Support Team at [email protected] with any questions concerning the platform’s functionality, settings and the billing procedure of our service in order to establish the following:

The platform does generally what the user requires with potential limitations (as all softwares do);

The platform displays and works correctly on the user’s browser and is compatible with the customer's business goals;

The customer understands the way the service works and the billing procedure;

The customer understands that subscriptions are recurring and will be automatically renewed at the end of the paid period.

By continuing to use the service following the end of the 14-day period customers confirm the following:

They are familiar with the billing model;

They agree with the billing model and accept the terms of use;

They are generally satisfied with all the aspects of the service and consent to keep using it under the terms of use.

Getting a refund after the 14-day period

After the 14-day period is over, refunds are offered under the following circumstances:

Сustomer’s use-case is no longer supported due to the changes on the side of the platform;

Сustomer is experiencing an issue or bug with the platform that cannot be fixed by our developers in less than two weeks.

Refunds for the following reasons are NOT offered after the 14-day period:

Customer who no longer needs to use the platform didn’t cancel the subscription before it was renewed – customer is solely responsible for cancelling their recurring subscription. MyHub 360 bears no obligations whatsoever in regard to timely cancellation of customers’ subscriptions;

Customer has changed their mind about using the platform for reasons unrelated to the platform’s performance midway through the paid period and canceled their subscription;

Customer has requested extensive software customization that is not doable in the general context of the platform functionality after the 14-day period.

With all other reasons, no refunds are offered after the 14-day period as a matter of policy. In order to treat everyone equally, no exceptions will be made.

Updated: April 26, 2021